Covivio launches ‘Excellence by Covivio’:  bringing hotel-style standards to the heart of the office experience

To develop this programme, Covivio has partnered with The Talent Network, a leading training organisation specialising in service excellence, particularly in the high-end and luxury hospitality sectors.

Through a bespoke training programme co-designed with the operational teams, “Excellence by Covivio” aims to equip internal and external teams working on the ground every day with the gestures, attitudes and instincts characteristic of a first-class hospitality experience: anticipating needs, personalising interactions, demonstrating proactivity and cultivating an eye for detail. These are the fundamentals that transform a simple service into a genuine experience.

With this programme, Covivio goes even further in meeting the expectations and requirements of its clients and their staff, who are seeking increasingly service-oriented and experiential working environments. The aim is to deliver a seamless and authentic customer experience.

With ‘Excellence by Covivio’, the group is taking a new step forward in its service ambitions and aims to make hospitality a genuine distinguishing feature of its customer experience and a powerful driver of its assets’ appeal.